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Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. I would do that myself in those circumstances. Privacy Policy. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Solving problems with a PayPal purchase - PayPal Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj I know I have to send the refund regardless, right? Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. I wanted to get some advice before I contacted, but I had planned to, yes. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. I really feel like I am not getting any protection from scammer buyers on eBay. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. 03:21 PM. As you sent it recorded delivery I am assuming it had some value to it. Sizes: XS to 2XL. Help a buyer with an item they didn't receive | eBay If you have any problems paying for your items, we . Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Paid a tailor 4.50 repaired it and sent back with DPD signed for. So it sucked having a negative mark on my account but it was the only thing I could do. QUOTE eBay is very aware that scams occur on the website. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Buyer sent me picture of something different in the box. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay It will make it much more challenging. I don't like this version and Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Buyer says item not received, Royal Mail says delivered - EBay Omg I JUST heard that same story!!!! Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. How Long Does A Missing Mail Search TakeIt was a priority mail over Ebay problems: Buyer opened a return and sent back a different item I accidentally sent a buyer the wrong item on eBay, but I do - Quora So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Solved: Buyer says I sent the wrong item but the photo loo - The Add any photos you have of the wrong package. I manufacture them myself and sell for only one price. Choose "have us call you", that's the best option these days. If they bring eBay into this, do I stand any chance at all? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. If the package was mixed up, it would have happened there. Explain it to him like you explained it to us. Somewhat new, never had this happen before. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Do not refund half. A buyer from Europe orders at item and pays for it. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. 26-05-2020 Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Is there any point in doing that? Buyer gave wrong address, and expects refund, who - The eBay Community 1.6K 17K views 1 year ago Every so often mistakes will happen. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I agree with that. I'm not sure where I stand on this now. This is why I take photos of the item with the eBay paperwork. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Buyers abusing "not as described" to force refund - PayPal Community I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The Fragile stickers could have been added at the GSP. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? You can ask the customer to return the item, but he has no legal obligation to do so. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. Person buys 2 things. Honest mistakes happen. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . Sucks!! Otherwise, you can also restart the laptop just by pressing the power button. You can report an issue with a seller to eBay directly here. I recently had the same experience. I'm based in the UK I had two items sell on the same day, both with InPost delivery. I told Ron that this was, "pardon my French, absolute bullshit." Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. If the shipped item was sold for under $750, delivery notification is adequate proof. WARRANTY AND INFORMATION. This is what people are doing nowadays, so selfish. I had been using half sheet sticky labels for almost a month before sending out this order. When you issue a refund to the buyer They'll be refunded through their original payment method. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. You purchased a specific quantity of an item, but received the wrong amount. A buyer will offer to purchase your item and send a larger payment than required. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick All sales are final after the buyer rates the seller or 3 days after delivery. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay will not assist with a transaction that occurred beyond its purview. Check out this video to understand how dimensional weight is measured when shipping. Remember that if an offer looks too good to be true, it probably is. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. 1. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. They can claim the item was not received, claim a refund and make off with the expensive item. What would you do? Got my money back and a promise from eBay to better train their support staff -_-. How do they sell my exclusive manufactured trademarked product for lees than I do?? Unfortunately for you, the item is a replica of the one you sent. There is one more scam that I have had to deal with. It certainly looks a much darker top in the listing. But I would like to reach more buyers. From the "Reason for replacement" drop-down menu, select "wrong item was . If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. By ARTHUR WRIGHT. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). ive had power sellers defraud me for a 50 cent lowes coupon. Do I have to go ahead and refund no matter the circumstance? Solved: What to do when wrong item received, seller reques - The Once payment is confirmed you ship it promptly. This topic was automatically closed 180 days after the last reply. No they dont. Theyll tell you to file a report with the police and then wash their hands of the matter. Example: You bought a table, and it showed up with only three legs. In my experience, the wait times are usually short and they do call within the estimated time. e-bay couldnt give two hoots for sellers as long as they are making money. 26-05-2020 Was full of marks. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. That necklace couldn't have come from me. Solved: Buyer claims an authentic item fake - PayPal Community A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. How Buyers Scam Sellers on eBay (A Decade of Scams) I will report this to the post master. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Should I contact the postal service? That's why I thought maybe they mislabeled. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". "Hi. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Yup pretty much. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. What's the return address? Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. It is better to talk with them first before doing this. Listen to this weeks podcast to hear sourcing methods from a seller! I asked for a picture from the buyer and it was some plastic item. It should not have. 09-10-2020 My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The buyer received the wrong item. Is it possible they received it from another seller? Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. So, that explains the different labels and (possibly) the Fragile stickers. So Im hoping he doesnt return anything. If you get the item back as a buyer you have the option to relist and recoup your outlay. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. I suspect someone may have been tampering with mail and package in the delivery system. There is so much scamming going on Ebay, Sellers dont have a chance. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Buyer returned different item - General Selling on Amazon Questions Just trying to understand. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Disputing the chargeback can take a lot of time and hassle on your behalf. Hey Im kind of new to mercari and Im really nervous. You can always appeal later. Report the buyer. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). on Can Usps Tracking Be WrongPost Office have such a horrible . Save the case number that the USPS gives you. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay As per the returns policy you are within your rights to refuse it. She may have forgotten she purchased this one as well but from you. Ebay says I have to "take action" by Sept. 11th. For more information, please see our I asked my boyfriend to print off the labels and post them while he was at work. I guess it depends on whether the item they are sending back is worth paying the shipping on. How do you prove you sent A? The one I received is as per the photo. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Should I try to see if it was mixed up with another package? I sold 4 of the same items. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. 2. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. I dont understand why he thought that she wouldnt notice? I've never owned/sold a necklace like that. They then go to Etsy and order the item from me at full price using a suspect credit card number. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. The email will state that the payment will be released to you once you have proven that the goods have been sent. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Ebay We Can T Process Your PaymentPlease select a different payment If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. For approved returns, Mercari provides a free shipping label to the Buyer. Parcel comes back, buyer is less than helpful, I refund, get a neg. @deala0621:There's no point in contacting Canada Post, or USPS. I just wanted someone else to take a look at the photos and tell me what they thought. Create an account to follow your favorite communities and start taking part in conversations. This time, I accidentally sent an ebay buyer the wrong item. As you say, I would explain to the buyer that different computers and devices show colours differently. Poshmark Listing Not Found After Purchase - The-keratin.de what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. The most common dispute for a scammer is the "not as described" dispute. eBay are only concerned with issues that affect their own profit margins. Dollars. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Anytime I can create with the Stardream line, I jump at the . So, I cancel the order and sent in a statement. 04:28 PM. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. 09-10-2020 05:49 AM They aren't. He immediately cancels the order and requests a refund. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. When a buyer wants to return an item and be issued a refund, here is what you do first. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. As its a scam, you will never see your money or your items again. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Go to ic3.gov and fill out the internet crime form. The buyer pays quickly, and you send the item without concern. 05:49 AM. Cause his photo shows a like kind of item but not the brand or pattern I sent. I agree. 10/31/2020 at 3:54 pm #83017 Antique Frog Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item.