I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Discuss the ways that you would build strong and healthy relationships if hired. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Answer dates might appear two to three weeks before they were published. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Ben Richardson, a principal in McKinsey's London office, conducted the . In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. These are exactly the steps that an interviewer would be looking for. ", "Outside of my career, my priorities in life are my family and being outdoors. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Attire. When have you had to adapt to change in the workplace? But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. What is the hiring process for remote jobs at Kaiser Permanente? "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. But I don't want you to be surprised by the information. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? Truth is always key, so I will be honest and clear when communicating the news. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. It sounds like you have a very full personal life, with a fantastic work/life balance. "Whether I am doing an independent project or working in a team environment, I always give my best. I also help the pharmacist with anything they needed from translating to ringing up customers. My approach is to tune out the negativity and try to figure out why the personality is difficult. Kaiser Permanente takes great pride in having a very positive and nurturing environment. What is important to them is that you are cognizant of your own personal shortcomings. I was nervous that I was not using the proper equipment during high-exposure risk procedures. It's professional to take a few minutes after an encounter like that and let those emotions come and go. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Your answer should include your ability to be patient, kind, and confirming to best answer this question. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Are there shared values that you could also mention? I get along well with others and work well as a team.". Your problem-solving approach is fantastic! Why Do You Think You Are A Good Fit For This Company? ", "I'm a bit of a nerd. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Some patients need a lot of attention; some want less, and some need boundaries. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. ", "I'm a very detailed and organized person. Write a thank you note or email to all your interviewers. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. What questions did they ask during your interview at Kaiser Permanente? ", "Do my job and do it right. First, I work in a system, and I respect that. . I also receive emails from different pharmacy pages with interesting articles.". That question can start up a great conversation, and you may learn a thing or two as well. Very nice answer. Dates shown above are approximate. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Kaiser Permanente interview Flashcards | Quizlet Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. When I hit my 20's, it was so important to me to learn about other cultures. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I greatly value the information shared between fellow professionals in our field. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. What health systems can learn from Kaiser Permanente: An interview with I am looking forward to getting into the routine of a career again. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? "I would describe my personality as approachable, light-hearted, and positive. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. List several ways that you receive your industry knowledge and stay on top of trends. I strive for perfection too often, which causes unnecessary stress for myself. It sounds as though you have exceptional patient service skills! Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. By initiating an open conversation with this person, we were able to uncover his need. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "No problem. In the end, we awarded those with perfect attendance a $600 bonus. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. We are all human with our weaknesses, so don't be afraid to share yours! There are no other roles for that position". The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. Our interview questions and answers do not represent any organization, school, or company on our site. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. If possible, pick a weakness that is not a core skill for the position you are interviewing for. As the manager, I knew I could not let this behavior continue. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. We will see how stellar my skills are after that course! Great work giving your example and then highlighting how you corrected the error. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Using texts, Kaiser signs up 11,000-plus members for CalFresh | The Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. At the end of the day, many role titles are fluid. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Most Asked Kaiser Permanente Interview Questions and Answers Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. One of the toughest parts of communication can be delivering bad news to people with whom you work. My ideal environment is organized, collaborative, positive, energetic, and encouraging. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. You must create your own answers, and be prepared for any interview question in any interview. A career in healthcare can be emotional at times; however, I choose to focus on the positives. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. We did that twice a week, and it completely solved our scheduling problem. 3.2 (5 reviews) Term. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. Every person I care for has a story. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. I like to be on time with my schedule to ensure that our patients are assisted properly. Asked November 29, 2021 Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Definition. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Your answer shows the interviewer that you can work well with almost anyone. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I returned to the US just last month and had been actively looking for work the past couple of weeks. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Top 25 Kaiser Permanente Interview Questions and Answers in 2023 I think it's okay to be moved by someone else's experience, but I don't need to make it mine. When I enjoy what I do it doesn't feel like a chore. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Hiring Age. What questions did they ask during your interview at Kaiser Permanente ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. ", "From a young age, I was raised around a farm and animals are a huge part of my life. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Since I have two high school girls who are involved in music. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Our date tracking prior to 2019 was not accurately kept. You can begin with your recent education, family life, volunteer work, or talk about your travels. By consistently rejuvenating in this way, I can give even more energy when I am at work. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. If you can add in a little bit more about your education, that would round out your answer nicely. This accuracy ensures that patient care transitions from one caregiver to the next. 2,417 Kaiser Permanente Interview Questions & Answers (2023) By seeing and understanding the history, I can help guide a plan moving forward for the team. As well, I am an active participant in my local rotary club. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. I have enrolled myself in an evening/weekend workshop for the next six weeks. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. This is a personal and caring approach. Well done! ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. We also raise chickens and goats and have a couple of horses as well. Is this something junior staff can be involved in? While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. I had to submit my previous procedural logs and take a test. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. We told her we were going to order it and it was supposed to be there that day. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", "I was helping a customer once who came to pick up her injectable prescription. There is a balance between allowing normal emotion and allowing it to impact your work. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. When have you had to adapt to change in the workplace? You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. I carry around a notebook and write down important facts if I think there is a chance I will forget them. I am a competitive individual and enjoy keeping fit. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? ", "I dislike when there's work politics. Behavioral 3. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". This organization includes my scheduling, paperwork, and more. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Any hiring authority should feel comfortable putting you in front of their valued customer base. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. I can see how it would be stressful when you care for your patients' success so much! Nice work! Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work.