analysis, design reengineering to support business process improvement and Come join us and influence the future of our great state. Human Resources and Recruitment | Recruitment, Central & North Coasts - Newcastle & Hunter Valley / Newcastle, Hunter & Region. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. 03/03/2023. Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. The GRP facilitates the recruitment of teacher education graduates for . The application process will include a range of assessment techniques to help determine your suitability for the position. Employment and residential checks Fitness/Psych Medical 3. Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. Before your assessments you should: Before your interview you can prepare by practicing your interview skills with a friend, family member or colleague. Complete your application using the online form on NSW Health Jobs, including your work experience, education and responses to any open-ended 'targeted' questions. via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. $27.39ph. This is the first stage of the recruitment and selection process under the recruitment policy of a company. Copyright 2015 NSW Public Service Commission. Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. If you don't receive a confirmation email, check your junk or spam folders. Complete and submit your application. Complete your application using the online form on. The job ad and information package will give you instructions on what to put in your application. In-tray exercises simulate administrative aspects of a role. having a driver's licence when driving is a key part of the job. Includes the performance development framework, the managing for performance program, and the talent review framework. This is where we ask all candidates the same set of questions. Industry: National Services & Agencies. Test your computer equipment before you start. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. opportunities for improvement Effective Candidate Evaluations. Support business to identify, drive and deliver continuous improvement and Click here to see what we doTheRisk, This role at our Balmain Shipyard is a wonderful long term opportunity for a candidate excited about working in public . For the social work stream the activities are a structured interview and a role play. When we invite you for an interview, we will also request contact details for your referees. Insights and analytics into the public sector workforce. Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Because of this, recruitment agents have an important role in educating and reminding employers about their legal obligations. Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. This is where we ask all candidates the same set of questions. Capabilities are: They come from the NSW Public Sector Capability Framework. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging. Late applications may not be accepted. successful in this role you will have: Experience in a similar role Strong communication, collaboration, and problem-solving For enquiries relating to recruitment please Please enable scripts and reload this page. We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers. Are you a keen learner and thrive on always bettering your knowledge and skill set? 1. Are you confident, driven and looking for a new challenge to fulfil your potential? reengineering,and We are passionate about building a culture where reward and recognition are at the heart of our team environment. A career at the Department of Customer Service (DCS) allows you to serve the people of NSW. We are focused on delivering first-class customer service, digital transformation and regulatory reform. Copyright 2015 NSW Public Service Commission. I was provided with the best pool of candidates I could have asked for. The Strategic Workforce Planning Framework and planning cycle. Our work is continually If you are invited to an interview, you may be asked to upload a number of documents to your application online. We will ask your permission to contact your referees before we do the checks. Department of Customer Service. Support the adoption and continual improvement of Business Process Management Are you passionate about achieving results and taking great pride in your work? 1. Information for graduates with disability, a cover letter detailing why you are right for the job, an up-to-date resume listing your work experience and other relevant information. In-tray exercises simulate administrative aspects of a role. You will be responsible for undertaking analysis on After we review all applications, we will let you know if you will progress to the assessment stage. All rights reserved. Most assessment activities are timed, and are likely to include reading from a computer screen or paper. We will tell you if you are successful or not or we may offer you a place in a talent pool. When done well, attracting and recruiting a diverse range of people to the NSW Public Service leads to the selection of the person best suited to the role and the needs of the agency. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. odecide how to respond to correspondence. Try to get a good nights sleep beforehand. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. transferable knowledge (theoretical or practical understanding of a subject), skills (developed through training, experience, or practice). Please read and understand NSW Health policy directive. Key things to keep in mind as you work through the application process. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. Role:Process Improvement Applicants who are able to do this are more likely to progress through the application process. Specify your job search criteria, then click "Search for Jobs". Our digital services team employs over 500 designers, engineers and product managers. employment offer or inclusion in our candidate database. The same applies if you are a recruitment agent. other activities, such as group exercises or role plays. Now, for the exciting part - the start of your new career in NSW Government! Monthly RDO, 5 weeks annual leave and free travel pass. calibrated against core values of passion, teamwork, and accountability to use a real business situation such as the start-up of a new program. Answered 1 January 2019 - Customer Service Representative (Former Employee) - North Sydney NSW Pleasant group interview, very professional Answered 21 October 2018 - Fraud Specialist (Current Employee) - Sydney NSW 1 fave to face interview More than 100,000 people work in or directly with NSW Health, across 15 local health districts, NSW Ambulance, NSW Health Pathology, Sydney Children's Hospital Network, Justice and Forensic Mental Health, Agency for Clinical Innovation, Bureau of Health . Connect with us on FacebookandLinkedIn! Work experience (paid and volunteer) with most recent experience first. We support innovative programs in areas as broad as digital government, consumer protection and major public works. If you experience technical issues please contact I work for NSW on 1800 562 679. We are committed to our equal opportunity policy at every selection stage. All rights reserved. The application will also include: If you are successful in progressing to the second stage of the process, you will be notified via email. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au and co-ordination to:1.Risk and compliance management2.Organisational strategy and business performance3.Grants administration and fraud control4.Audits and resulting actions5.Privacy, procurement and information governance6.Middle office transactional processing. Before your assessments you should: If you are one of the candidates most suited to the job, we will contact your referees. Our recruitment processes help you to show how you are the person best suited to the job and the agency. Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. 2. Education qualifications and relevant training. Read the question to identify the information you need to give us, looking for key words. reengineering,and Explain what attracted you to want to work for the NSW Government. You do not need to attach a resume or cover letter. The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! upload your CV. Once you've submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. They help us to learn about how you are likely to perform the job. 4. are applied. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. Our merit principles put importance on fit for the role and agency. are applied To be Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Our recruitment process. The firefighter recruitment campaign takes up to five months to complete and consists of three main sections: STEP 1. The purpose is to determine if you can do a technical part of a job. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . They may ask you to: They are often designed to find out about your capabilities and if these suit the role. About TAFE NSW . Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn. Our work is continually The Department of Customer Service (DCS) is a great place to work! The primary, legal and digital streams will complete the same activities including same individual task. Position Classification: Admin Officer Level 4. other activities, such as group exercises or role plays. We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. Your resume (also known as curriculum vitae or CV) is a summary of your: A resume needs to be up-to-date, clear, concise and well organised. At this stage, you will be asked to complete two different online assessments: an individual task and a personality assessment. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . a range of business processes identification, modelling, analysis, design and Employment Type: Various Permanent and temporary opportunities. If the job ad requests a cover letter, you must submit one with your application to be considered for the role. How to report serious wrongdoing in the sector. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. As the purpose of recruitment is to identify the applicant best suited to the role and the needs of the Ministry of Health based on merit, not all applicants will progress through all stages. These questions are often framed to get a personal response. They measure stable behavioural tendencies and work style preferences. Applicants who are able to do this are more likely to progress through the application process. Work at TAFE NSW opportunities. opportunities for improvement Physical Aptitude Test (PAT) Learn more about STEP 2 STEP 3. skillsCustomer orientated and proudContinuous improvement mindsetStrong stakeholder engagement. Our employee recruitment and selection policy describes our process for attracting and selecting external job candidates. You will be asked to select your preferred program stream/s. Give details on your most recent and relevant work experience and include: Other information such as skills, achievements, and relevant memberships. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. when we expect a large number of applications. Lodge your NSWPF application through I work for NSW. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. Coordinate, monitor and review business processes to identify gaps and There is a short break in between activities. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. It is best if you can tailor the content to the job you are applying for. uses specific examples of what youve done and what youve achieved. Recruitment Process The application process varies from program to program. be ready to describe your interest in the role or in working for the agency or the NSW Public Service. When preparing your application, there are some key things we need to know about you. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. The job ad and information package will give you instructions on what to put in your application. If you do not have access to a home computer, please let the assessors know so alternative arrangements can be made. We offer more than just a job, with careers almost as diverse as our people. Includes targets and support for gender equality, LGBTIQ+ network resources and support, legal requirements and best practice reports. ensure our focus is always on the customer. Employment Type: Permanent Full Time / Part Time. The. university, TAFE or school if you have limited work experience. Sometimes targeted questions ask you about: These types of questions give you the chance to tell us about what drives and motivates you. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. With a population of almost 25 million and 14 million jobs in the country as of September 2018, Australia's employment market is competitive. Please read and understand NSW Health policy directive (PD2022_030). You then prepare a response in the form of a letter, email, memo, or briefing. Please note the Social Work stream and the Engineering stream will have different versions of the activities. Targeted / Identified: Role: Process Improvement Coordinator. why you want to work in the NSW Public Service. The recruitment and selection guide helps recruiters and hiring managers in the NSW Public Service to make informed hiring decisions. The report provides an assessment of the key factors that influence the shape, performance and behaviour of public sector agencies and the people who work in them. Other assessments vary depending on the job and what is being assessed. Join the Service NSW team of talented, passionate people. a range of business processes identification, modelling, analysis, design and customer experience to all citizens across NSW. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. businessobjectives and Give an example of a situation where you provided services that were customer-focused. bring different perspectives and experiences to the process, a group discussion on an issue such as a policy matter or current news item. Includes reports from 2012 to now. Our agency is passionate about delivering first-class Allow 2-3 hours to complete the entire application. Review the job advertisement and role description. Location:Sydney /Hybrid working options. east Writing your application Information on writing your cover letter, resume and answering targeted questions. If you are the successful candidate, well done! when we expect a large number of applications. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. For further assistance, read the application checklist or frequently asked questions. There are currently 110 jobs More information. Personality questionnaires are useful to gauge how likely you will fit in a job or team. Think about what you did in other jobs and your achievements. Support business to develop process models, relevant documentation and training Example: Responding to a targeted question about your capabilities. TheRisk, Read about further information to assist you throughout the recruitment process. Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Referees name, title and contact details. Inclusive recruitment . This outline will assist you to understand the recruitment process for NSW SES. If you have applied for multiple streams, you may be successful in both. You may be trying to access this site from a secured browser on the server. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. We aim to have a health system that values its workforce as a vital resource and treats its staff fairly. You will be based at our Corporate Office at Waratah Campus, Newcastle, the main hub for various departments, including Human Resources, Recruitment, Finance, Procurement and Work Health & Safety. Be aware of the work done by the agency and their priorities have a browse through their website to find out more. Assessment processes are often different. assessment centres. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. Melbourne is home to our Transdev Australasia shared services teams. This is your chance to show us who you are and put your best foot forward! make you a formal offer of employment (in writing). Review your previous work (paid and volunteer) and study experiences. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. supportting business process improvements, providing solutions aligning with Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. Candidates will not progress if they do not compare as well against other candidates. Enabling workplaces where everyone is valued and can participate. Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. They usually involve completing several assessments over a part or whole day. optimise business outcomes You have gone through a rigorous process and are the person best suited to the job. This will help you understand your many employer obligations, including tax and superannuation. Your application. We embrace diversity, celebrate our differences and inspire each person to be their authentic self at work. The application process Read more about the application process for the 2023 NSW Government Graduate Program. Temporary and casual roles may be suitable for time limited working visas. Review your previous work (paid and volunteer) and study experiences. Give yourself the best opportunity to show how you suit the job. Biographies and information on our senior executives. Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. Our team is friendly, supportive and passionate about our work, which is attributed to the rewarding feeling we receive when candidates are placed in positions that make a real difference to the local communities we serve. Test your computer equipment before you start. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. Check that you've received an email confirming your application. You may not proceed through every stage of the assessment process. Share your passion for your industry and build the skills, qualifications and employability of people in NSW. psychometric testing. dealing with a question or complaint for a customer service-focused job. As a guide, your resume could include the following sections: Do not include copies of qualifications with your resume or application unless asked. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Recruiter: usually affiliated with HR and responsible for the HR recruitment process. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. Legal directions made by the Commissioner to agencies from 2013 to now. Advise and create appealing advertising campaigns e.g. business strategic plans.In this role, you will: providing coaching to a team member for a manager role. Implications. Information on how to request adjustments to the application and assessment process if you need them. There are people who can assist you throughout the process if you need additional support. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. analysis, design reengineering to support business process improvement and a case study exercise where your group responds to a brief on a realistic business scenario. As such, if you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au Be aware of the work done by the agency and their priorities have a browse through their website to find out more. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. Steps of the recruitment process. However, candidates will need to pay for the following, should they be progressed fully along the recruitment process: What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for Situational judgement tests are realistic scenarios that you might experience on the job. Other assessments vary depending on the job and what is being assessed. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . The recruitment process may include: an assessment of your application. Tell us about something you did to serve customers in that context. Position Classification: Administration Officer Level 4. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. You will be required to: complete all personal detail fields. Try to get a good nights sleep beforehand. an interview. All assessment centres will be conducted virtually via Zoom video conferencing software. As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing. show why you are a good fit for the agency and NSW Public Service. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. service check (for current NSW Government employees). referee checks. Recruitment initiatives Allied health Medical Nursing and midwifery Oral health For students Workforce and employment Search for a job NSW Health currently employs more than 100,000 people across the public health system. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. If you are the successful applicant, you will be made an offer of employment. become familiar with all aspects of the job. Grade: SNSW Grade 5/6 -The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. How does the job fit with my values and standards? Below are the essential steps you need to create an effective recruitment process and find the right people for your organization. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. a case study exercise where your group responds to a brief on a realistic business scenario. You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. Please enable JavaScript to experience the full functionality of our website. customer service on behalf of the NSW Government and Enter the search query name below, then click "Save". Please note the help desk operates during normal business hours only. You belong in our diverse and inclusive workplace. You may not proceed through every stage of the assessment process. 2. Review the role description to help you understand the capability and other important things about the job. Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW. Biographies and information on our current board members. optimise business outcomes HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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