You'll need to download the latest version of Javascript online. Thanks in advance Solved! This error will show if you've requested a validation PIN too many times. You will now be able to cast BT Sport live streams to your TV. For 25 a month, you get access to BT Sport channels via the BT Sport app or web player. Its easy to sign up; just click here to place an order for BT Sport >, Error Message: Sorry, we didn't recognise the details you've entered (Username or/and Password); Please check and try again. There are a few steps you need to complete before you can watch BT Sport online or on the app. Log out of the app, then log back in with new user details. Error VC011 may also occur if you use data compression apps. To do this, press the, All your channel information should now be available, If you're having TV reception quality issues and you need a TV aerial, we recommend that you have your aerial installed by a professional. Simply click the link below and give it a go. 4. Before looking for your error code, why not try our TV help tool? I have tried resetting my password and reactivating my account, as well as uninstalling and reinstalling the app but nothing seems to work, on This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. How do I fix BT Sport error code ID003 or other error codes? The help tool can quickly get you back up and running again. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. 22h05, first it was chrome but then I tried firefox and it was the same issue, on 13-08-2021 To watch programmes on the BT TV App, youll have to switch off any VPN services youre using. Check your box is connected to your network. If this doesn't work, uninstall the app and reinstall it again. If you've never had a BT ID, you'll be asked to set one up and create a password. When you log onto the online page you'll get a Cookies pop-up message. (error message ID003) Why have I been told that I haven't activated BT Sport on my account yet? If this hasnt fixed your problem, BT customers canclick here to chat with us >", on Try changing channel by pressing 1 on your remote control, then go back to the BT Sport or Extra TV channel. 06-04-2021 BT TV App Error Codes - Apple TV Before looking for your error code, why not try our TV and Sport help tool? In order to watch a single Extra TV channel with good picture and sound, you need minimum download speeds of: Test your speed to make sure your connection is running fast enough. If you want to record you'll need to get a box with a built-in recorder. As well as watching via mobiles, tablets or laptops, you can enjoy BT Sport on the big screen via games consoles, smart TVs or casting via Chromecast or Apple TV. "If youre seeing this error repeatedly, youll need to try logging in again. The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. Operating system = Windows 10 Home version 2004, browser = Edge version 88.0.705.56. You'll not be able to watch any BT Sport online content if you have certain cookie restrictions; please follow the instructions below. 13h02. Make sure the term youve used is valid and try again. 'Downloads and updates' in the Windows Store. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. Go to our email log in page > to log in to your BT Mail inbox. Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. Wait 15 minutes and re-try entering the details. (error message ID003) I have BT Sport as part of an EE mobile package I have BT Sport with BT Broadband, BT Mobile, BT Business, or on Sky The help tool can quickly get you back up and running again. If you'd like to look up the code, please type the full error code in the box below. Try following these steps to fix this problem. If you've checked VPN but you're still being blocked: Click on the pink BT Sport Help Tool button under 'More help' below for help. It should be connected with an ethernet cable rather than powerline adapters, If you're watching an HD version of a channel, switch to the standard version, i.e., BT Sport 1 instead of BT Sport 1 HD, If you are still seeing this error then please contact the. For example: MM001 View all error help If you don't have a specific error code or can't remember it, then click instead on the 'View all error help' button. To upgrade your box, call us on 0800 800 150. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. If this doesn't work, uninstall the app and reinstall it again. You'll see this message if you're trying to watch video content on the BT Sport online player from outside of the European Union (EU), which isn't possible due to content rights restrictions. If you can't perform a factory reset on your TV box using the buttons, you may need to try resetting using the menus>, Be aware that resetting your box this way deletes any recordings and scheduled recordings. This error happens because you need to download the app from the Amazon App Store, and not from Google Play. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. 11h46. DO NOT try to create another BT ID username and password while you're seeing this error code it may cause further problems. motor/ limit switch 1 not connected. 10-04-2021 If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. Please check your WiFi or mobile connection then try again. VC052, VC053, VC054, VC055, VC056, VC057, VC058, VC059, VC060, VC063, VC064, VC065, VC066, VC068, VC072, VC073, VC074, VC075, VC078, VC081, VC082, VC083. If you can't remember all your log in details you'll find links on the page to follow. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. ; Report a bug or problem. This way, it's impossible for your ISP or the streaming service to trace your location. This will give you the chance to use the links on the page to either reset or get a reminder of your details. This error code is most likely caused by your browser's cookie settings. 04-02-2021 To try and fix it: You'll get this error code when there's a problem with purchasing a title. on These errors appear when you're trying to watch a video or channel in the BT Sport app. If youre having problems installing the BT Sport App, please follow the steps below: If the app has partially installed, please uninstall and reinstall via the app store>. This is a problem with the player, which is causing issues for the programme youre trying to watch. You can also get error ID004 if the online player can't verify your user ID because there is no internet connection. It's therefore given up trying. Error Code VC010: You've been watching online but didn't stop the content before you closed your browser. I have no problems with broadband but power line adapters have no light on the data side. We recommend that you try uninstalling any data compression apps you have on your device. If the error's still there and youre trying to watch the UEFA Champions League Final, watch on Youtube at www.youtube.com/btsport instead to avoid missing any of the action. Error Code VC010: You're running more than two streams on more than two different devices. This error code relates to the enhanced video player. SPE 160 and other models of loaders. This means that youre using a VPN or equivalent service to change your device location. Sorry! Come back later and try watching the programme again - this might take up to a day in some cases. some public networks (hotels, etc.) on 0 Ratings 4 REPLIES Longshanks0511 Expert on 13-03-2020 9h02 Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair, Try restarting your router if youre having connection issues, When youre sure the internet connection is working properly, re-try the pairing process, Try fully restarting the app, then attempting the action again, Try refreshing the page and attempting the action again, Try entering your details again. If this doesn't work, please check your device is on our list that the app will work with: What do I need to access the BT Sport App? This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. ): create your sports club defining member players, manage their stats or money balances, save a match result list, create teams automatically based on player stats & abilities, etc. When things go wrong, it can quickly get you up and running again. Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. If your device falls into one of these categories, youll need to try a different one. 04-02-2021 3. When you have a solid broadband light on your Hub and modem, reconnect the TV box to the power supply. If it doesn't, click on the Video doesn't play back when pressing play link below and follow the steps. This error message will show on Apple iOS devices. We'll try to resolve this as soon as possible. You'll need to re-start the app and try again. Live streaming on the BT Sport App is only suitable for use in the EU. Try it again, or check your 'Network Settings' and the download should start again by itself. Try restarting your Hub, modem, and 4K recordable TV box. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. Our #1 Recommended VPN Get ExpressVPN 30-day money-back guarantee You just need to log in using your BT ID. Go back to: What can we help with? - Check limit switch and or motor connection. GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003. GD001, GD117, GY019, GY039, GY116, GY117, GY115, GY120. ; Note: By selecting View active issues, you may view your cases at any moment. This error means that you need to download the app from the Amazon app store,and not from Google Play. There are two different versions of error code VC010, here's how you can fix them. You can fix that problem by using a VPN. (Youll need to log in again once youve reinstalled the app), Make sure your set top box is connected to your home wi-fi. If youve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. You need to download the latest version of Javascript online. Try closing and reopening the web browser. If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process.